Features, Specifications, and Warranty As a brief overview of some of the display features and specifications that we will discuss, we again refer back to our earlier Gateway FPDW review. How important the individual specifications are is up for debate, and what matters to one person may not matter at all to someone else. We will see how the HP LP stands up to the competition actual testing in a moment, but first here are the manufacturer's specifications. A quick comparison of the features will show that the HP LP is "better" in several areas. The HC stands for "High Color" and a new model is supposed to offer an improved color gamut.
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Features, Specifications, and Warranty As a brief overview of some of the display features and specifications that we will discuss, we again refer back to our earlier Gateway FPDW review. How important the individual specifications are is up for debate, and what matters to one person may not matter at all to someone else. We will see how the HP LP stands up to the competition actual testing in a moment, but first here are the manufacturer's specifications.
A quick comparison of the features will show that the HP LP is "better" in several areas. The HC stands for "High Color" and a new model is supposed to offer an improved color gamut. HP also touts the improved color gamut of their LCD as something that puts it ahead of the competition; while that may have been true of the original WFP, the new model almost certainly uses the same panel as HP's offering.
In terms of the panel, then, we can reasonably assume that HP and Dell are now equal, so have to turn to other areas to see how they differ. The first major difference is in the input options - and in fact this is really the only major difference. Selecting among the inputs is accomplished via an "Input" button on the front of the LCD. In practice, this works extremely well, so anyone that has multiple computers that they would like to hook up to this LCD can probably stop reading right now.
While we do like the integrated flash memory reader, we need only referred to simple economics to determine which feature adds more value. Essentially providing a three-way dual-link DVI switch with the LP for free, HP clearly has the upper hand when it comes to value added features. One of the benefits that often comes with purchasing something from a large OEM is improved support options, and again Dell and HP have similar policies.
The 30" displays from both companies come with a standard 3-year warranty, with the option to add an additional one or two year extended policy. HP also matches Dell by offering advanced replacement of any failed monitor: they will ship out a new display and you can pack up your old display in the box and send it back to them, minimizing downtime.
Perhaps one of the reasons that HP has been gaining ground on Dell lately is that they have supposedly made a concerted effort to improve their customer service.
We found that initial hold times at HP were generally short, rarely coming in at more than a couple minutes - after navigating the computerized menu system, that is, which adds a couple more minutes. When calling for support on the LP, however, the quality of the support was a bit more questionable. Reasoning that some people might have issues with the dual-link requirement, we placed a call on that subject.
Obviously, single-link is not recommended and the manual even states that only x resolution is supported, but there are certainly potential buyers that will have no idea what a dual-link DVI connection is and how it differs from single-link. The support personnel we spoke with apparently were not particularly familiar with the new LP, and it took quite a while to get at the answer we had expected namely, that a dual-link DVI graphics card was required, and what such a card would be.
Hopefully, that will improve with time, but we had to jump through far too many hoops - along with a couple transfers to different support departments - before we were able to get someone to explain why the display wasn't working properly on our single-link DVI adapter.
Every transfer seemed to again require a few more minutes, and at one point we ended up speaking to the "Television support" department that had no idea what display we were talking about. With this being a high-end display, we really expected more from the phone support in terms of routing us to the proper department and helping with our issue. Part of the problem seemed to be that they couldn't understand why anyone would only purchase a display and not an entire PC, and at one point we even had one of the support personnel try to pawn the blame off on the PC and state that we had to contact the PC manufacturer, even though we were experiencing a display output problem related to the LCD.
Then there was a call where the support person greeted us, asked for our name, and we never heard anything else not even hold music for 30 minutes, at which point we hung up and called back. On paper at least, HP's support and warranty offerings look very good. You're pretty much guaranteed that you'll be happy with your display when it arrives, and if you're not you can send it back within the first 60 days no questions asked. Outside of the first 60 days, support for defective display products is a bit more nebulous.
Other than a zero bright dot policy, we couldn't get a definitive answer on what the pixel defect policy is. It seems that if you complain enough, HP might even replace a panel that has even a single defective pixel - the old "squeaky wheel gets the oil" routine. We can't say for sure how they would handle defective pixels or how "squeaky" you would have to be , but we didn't have any complaints about the quality of our panel. They just need to improve hold times and support for the display department in general.
Technical support is available either via phone or online support. A decent amount of information is also available on the web site to help answer questions including the answer to our dual-link DVI question - or at least part of the answer , but there are definitely people that would prefer to get the answer via telephone, especially those who are less technically inclined.
And that, in a nutshell, summarizes our experience with HP's product support: if you have an HP computer system, they are more likely to be able to help out.
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HP LP3065 - LCD monitor - 30" Series Specs
Introduction In Q3 , HP was able to finally surpass Dell for worldwide computer sales - albeit by a small margin. Competition within the North American market is even closer, with Dell continuing to hold a slight lead. Regardless of who is in the lead, the fact is that Dell and HP are the two largest computer resellers in the world. Not surprisingly, both companies also have an extensive line of displays on offer. The LCD market is one of the fastest-growing segments of the computing industry, with new products offering improved performance launching on a regular basis. Not only has the quality of LCDs improved dramatically over the past several years, but prices continue to plummet as competition heats up.
HP LP3065 30-inch Monitor Review
As we become more facile users, we want to do more things on our screens. This often means having more windows open, whatever your operating system of choice. For digital photography editing, more pixels often translates to more precise editing. Gamers who shell out for dual-graphics-card rigs love big screen gaming.
HP LP3065: A new contender for the 30" throne
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HP LP3065 30" LCD Monitor - Technical Specifications